Orders FAQ
How to place my order on your website?
All orders and payments are processed via our website.
We have made it very simple for you to place your order online.
First select your favourite cake /cupcakes, size, extras.
Then select the delivery/pick up date and proceed to payment.
Do you take large corporate order?
Yes most definitely, simply click on Bulk Orders and fill the bulk order form, a member of our team will get back to you asap. Alternatively you can contact our office via email info@bolu.com.au.au or phone 0430037611
Do you offer same day delivery?
Yes we do!
We offer same day delivery if you order before 11am on weekdays and we will deliver your cake between 12pm and your 4pm.
For Saturday and Sunday we offer next day delivery if you order by 6pm and we will deliver your cake between 9am and 12pm.
I have made a mistake on my order, can I make changes?
Please email us at info@bolu.com.au.au with the changes and your order number.
All changes need to be confirmed by us, therefore simply “letting us know” by email without confirmation from us will not suffice.
24 hours notice is required from your designated delivery time.
How to cancel or get a refund on my order?
We must be given 48 hours notice for a cancellation prior to the delivery date scheduled. Please email us at info@bolu.com.au.au to cancel your order. A refund minus a small fee will be issued. Please note that the money can take up to two weeks to process.
What payment methods are available?
We accept Mastercard, Visa, Amex, Paypal, MasterCard.
Will you include a receipt or any billing information with the order?
We do not include any prices, receipts or billing information, Order confirmation will be emailed to you after your purchase.
How to add the discount code?
Discount code can be added on the checkout page.
Please note: Coupon cannot be used in conjunction with other coupons.
Delivery FAQ
Do you offer last minute deliveries?
Yes we do. the Cake Gods are here to save your day! We offer same day delivery if you order before 12:00#ffecadpm between Monday-Thursday and we will deliver your cake by 5:30pm. Fridays must be ordered before 10:30am. For Saturdays, we offer next day delivery if you order by 3pm.
Do you offer same day delivery?
Yes we do!
We offer same day delivery if you order before 11am on weekdays and we will deliver your cake between 12pm and your 4pm.
For Saturday and Sunday we offer next day delivery if you order by 6pm and we will deliver your cake between 9am and 12pm.
What is the cost of delivery?
We charge a $20 flat rate for delivery.
Can I cancel/refund my order?
Orders can be cancelled and a full refund will be issued, if Ice Cream Cakes Melbourne is provided with 48 hours notice via email (hello@bolu.com.au.au), prior to the delivery date scheduled.
I have made a mistake on my order, can I make changes?
Please email us at info@bolu.com.au.au with the changes and your order number.
All changes need to be confirmed by us, therefore simply “letting us know” by email without confirmation from us will not suffice.
24 hours notice is required from your designated delivery time.
Where do you deliver to?
Ice Cream Cakes Melbourne delivers to Melbourne Metropolitan as well as selected surrounding suburbs. Simply enter your address at checkout, if we can’t deliver to your location, a message will pop up.
What are your delivery times?
Deliveries regularly take place between Monday to Friday at 12:30pm to 5.30pm. Saturday deliveries regularly take place between 8:00am-2:00pm.
Delays may occasionally occur, due to heavy traffic or road work, however we will do our best to deliver close to the time-frame specified.
Can you request specific delivery times?
We are unable to specify an exact time for delivery, as all delivery drivers must follow a specific route to deliver all cakes by the times listed previously.
Please Note: We are unable to prioritise any delivery addresses, under any circumstances.
What if nobody is home to accept the delivery?
If someone is not there to accept the product, it will be left at the front door (if it is safe to do so) and you will be notified via email tracking.
You will receive a tracking link that will provide you with contact to your delivery driver, in here you will be able to direct your driver to leave your product wherever you would like on your premises or with a neighbour.
If your order is directed to an apartment, business or school, we will offer redelivery the following day to the same or different address.
Will you include a receipt or any billing information with the order ?
We do not include any prices, receipts or billing information, Order confirmation will be emailed to you after your purchase.
I need my order to be delivered at a specific time.
Unfortunately, we are not able to give you an exact time for your delivery, as our delivery drivers must follow a specific route in order to deliver all orders by the time listed above. You will be given an ETA via text message once your order is on the way. You will be able to live track your order by clicking the link provided in the text message.
Do you deliver to hotels, restaurants, businesses, hospitals or schools?
We do offer delivery to all of the above. Please make sure someone will be accepting your order during our delivery time. Also make sure you provide us with a booking name, a recipient number and room number if applicable.
How can i track my order?
A text message with a tracking link will be sent to the phone number provided on your order as soon as your delivery driver picks up your order and begins his dispatch route. You will be able to live track your order and communicate with your delivery driver at all times via our chat.
Where can I leave delivery instructions?
You are able to add delivery instructions in the note section on our checkout page. Also, you will be able to communicate with your delivery driver on the day via text. A tracking link will be sent to the phone number provided on your order.
Other QUESTIONS?
If you’re question is more detailed and needs a loving touch, please click the button and let us know.